CXScout ("we," "us," or "our") provides website systems, automated messaging, AI voice answering, review management, and related customer experience services for small businesses.

Information We Collect

- We may collect the following information:

- Name, email address, phone number, and business details

- Appointment information and communication history

- Call and SMS data processed through third-party platforms

How We Use Information

We use collected information to:

- Provide and manage services

- Improve automation and customer experience tools

- Communicate regarding accounts and services

- We do not sell personal information.

Third-Party Platforms

Our services utilize third-party software platforms including, but not limited to, Go High Level and related communication providers. We are not responsible for the independent privacy practices or security policies of these third-party platforms.

SMS and Messaging Compliance

Clients are responsible for obtaining proper consent from their customers prior to sending SMS communications. CXScout provides messaging technology but does not verify consent collection practices of clients.

AI Voice Assistant Disclosure

Certain services may include AI-powered voice assistants that answer incoming calls. These tools are automated systems designed to assist with call handling and lead qualification. AI systems may not always respond perfectly and should not replace appropriate human oversight.

Data Security

We implement reasonable measures to protect information but cannot guarantee absolute security.

Limitation of Liability

CXScout shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our services. Total liability shall not exceed fees paid within the previous 30 days.

Updates to This Policy

We may update this Privacy Policy from time to time. Continued use of services constitutes acceptance of updated terms.